9-1-1 Center FAQ

Can a first responder find me if I’m using my cell phone?

When calling 9-1-1 from a cell phone, your location may not automatically display to the 9-1-1 center as it does when calling from most homes or businesses.

Can I Text to 9-1-1?

Yes. Currently available for Verizon, T-Mobile, AT&T, Sprint and C Spire customers in Mobile County.

What do I do if I accidentally dial 9-1-1?

If you misdial 9-1-1 — don't just hang up! Explain to the dispatcher you dialed 9-1-1 by mistake

What information do I need to give when I call 9-1-1?

Be Prepared to tell the 9-1-1 Call taker:

  • The location of the emergency - (Address, street intersection, landmarks, city, county, mile marker, etc.)
  • What the emergency is and what type of assistance is needed
  • Your cell phone number

Do you provide services for non-English speaking callers?

The Mobile County Communications District (MCCD) (9-1-1 Center) offers language translation through an emergency translation service.